Maintenance Contracts

Extend the life of your product through a Service and Maintenance Agreement. At Smart Security, we offer specially designed packages to meet various maintenance and warranty requirements.

Our comprehensive range of service and maintenance agreements ensures that our client’s products and systems operate consistently at the highest performance levels, guaranteeing optimal functionality and reliability.

Here is a list of our packages Standard Remote Maintenance Package:
– Daily CCTV Monitoring
– Unlimited Telephone Support
– Unlimited Remote Desktop Support
– 24 hour / 365 day response
– Replacement unit if the problem is not fixable on site

Full-Service Maintenance Package
– Pre-scheduled preventative maintenance visits
– One of our Smart Security Engineers will physically check that the CCTV system is fully operational and report any defects or damage
– Emergency Calls, Data Extraction Service, and Police Liaison when needed
– Daily CCTV Monitoring
– Unlimited Telephone Support
– Unlimited Remote Desktop Support
– 24 hour / 365 day response
– Replacement unit if the problem is not fixable on-site
– All labor costs including any parts additional

Smart Security Preventative Maintenance
– Testing and re-adjustment of focus and video levels on all cameras
– Testing of external camera housings
– Checking of all mechanical fixtures, brackets, towers, and camera functions
– Cleaning of all camera lenses and housings where appropriate
– Removal of any temporary obstructions; e.g. growing trees and bushes
– Test all photocells and infrared lamps for correct operation
– Clean all video display monitors with an anti-static solution
– Adjust video time and date display as required, and check equipment settings
– Carry out test reviewing of recordings and advise on best practice
– Check video data connections between all control equipment re-terminate and crimp
– Test all remote video transmission equipment, ensuring correct operation
– Provide an engineer’s report on the condition of the installation if so required
– Provide any necessary basic instruction and training – Advice on the latest data protection and security legislation
– Advice on the latest equipment available to improve the functionality of the installation
– Check installation, location, and mounting of all equipment and devices against specification
– Check the operation of all detection devices
– Inspect all flexible connections – Check power mains and stand-by battery power supplies, including charging rates
– Check the control unit for correct operation
– Check remote signaling equipment physical connections
– Test remote signaling equipment communications to the Alarm Receiving Center